Refund policy

At Yilara, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that sometimes a product may not meet your expectations or needs. In such cases, we offer a straightforward refund policy to ensure your satisfaction.

If you are not completely satisfied with your purchase, you may request a refund within 30 days of receiving the product. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it.

To initiate a refund, please contact our customer support team at Yilarashop@gmail.com Our dedicated team will guide you through the process and provide you with the necessary instructions.

Once we receive your returned item, our team will inspect it to ensure it meets the refund criteria. If everything is in order, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

Please note that shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.

In the unlikely event that you receive a defective or damaged product, please contact our customer support team immediately. We will arrange for a replacement or provide a full refund, including any shipping costs.

For products that are eligible for a refund, but you prefer an exchange or store credit, please let our customer support team know. We will be happy to assist you with alternative options.

It is important to us that you are completely satisfied with your purchase from Yilara. If you have any questions or concerns about our refund policy, please don't hesitate to reach out to our customer support team. We are here to help!